You know that question you had? Well we have an answer for it! Get answers to your questions fast by looking below or contacting our team directly for help.
Sending by Postal Service (USPS):
Dwayne’s Photo
PO Box 274
Parsons, KS 67357 USA
Sending by FedEx, UPS, or DHL:
Dwayne’s Photo
415 S.32nd St.
Parsons, KS 67357 USA
Yes! Printable pdf order forms are available by clicking here. Just fill out the appropriate form and mail it in with your film and payment.
Our privacy policy can be found by clicking here.
The best way to place an order is on our website at dwaynesphoto.com. Click on the "Services" tab in the upper left corner, scroll down to find your film type and then click on it to make a selection. You will then see dropdown menus to select scanning and/or prints. If you want prints, be sure to also select the number of sets from the next dropdown menu that appears. If you are wanting the same services for more than one roll, you can increase the quantity after adding the service to the cart. Once payment is complete for your order, you will see an order confirmation number to include in your package when you ship your film to us (it’s often best to print this page and include it with your order). You will also receive an order confirmation email. Then just ship your film to Dwayne’s Photo, 415 S 32nd St, Parsons, KS 67357 using your preferred carrier service.
Once your film is packaged up (including your order number or order form), you can ship your package to Dwayne’s Photo, 415 S 32nd St, Parsons, KS 67357 or to PO Box 274, Parsons, KS 67357. We leave incoming shipping to the customer so you can choose the carrier and service level that works best for you. Many customers use USPS Priority (plastic bubble mailer) or Ground Advantage (flat rate box) for good tracking and reasonable rates. We highly encourage using a shipping option that includes tracking on the package. Please do not use a paper-backed mailer as they tear in shipping.
The shipping charge on your order covers the cost of returning your developed negatives (and any prints, if ordered) back to you. If you are only wanting scans and would rather not have the negatives returned, just let us know by including a quick note with your order, and we’ll refund the return shipping charge.
Once we receive your film, in-lab service time is generally 12 business days, depending on the film type and how much work is in the lab at that time. Historic, antique, and discontinued film types take longer than our standard service. This is our average time, not a guaranteed time. When your order ships back to you, you'll get a notification by email.
We treat every order in the sequence it arrives, which is how we keep our standard turnaround where it is. If you're working against a deadline, contact us before you ship and we'll tell you honestly whether the timing will work.
Send us a message at customerservice@dwaynesphoto.com with your name, order number, and the carrier and tracking number you used, and we'll match your film to your order when it arrives.
Usually, yes, as long as your order hasn't gone into processing yet. Contact us as soon as possible with your order number and what you'd like changed. Once film has been through the chemistry, the development choices are permanent, though scans and prints can often still be added.
We are a mail-in lab and are not set up for walk-in service, however we do have a drop box on location. If you have valuable/historic film, we can arrange a drop-off if you call a week ahead.
Yes, we will always return your negatives unless you specifically request they not be returned.
No, we will refund your return shipping if you state that you do not want your negatives returned. However, we encourage customers to hold onto their negatives so that they may have a physical backup of their pictures.
We try to keep our prices as low as possible and so we typically don’t offer bulk discounts, but feel free to reach out if you have any questions about large projects dealing with hundreds of rolls.
Yes, we sometimes have new film available for sale on our website.
No, unfortunately Kodak ceased production of Kodachrome’s K-14 development chemicals over a decade ago, and we are unable to process this film.
We process 35mm, 110, 126, 127, 120 and 220, 620, 616, Disc Film, APS, Sheet film, Stereo film, Infrared film, and single-use (disposable) cameras, in C-41 color, E-6 slide, and Black & White. If you have something not on this list, such as an unusual format or something you can't identify, send us a message before shipping, and we'll tell you whether we can handle it.
Yes, we offer push and pull processing for multiple film types, including Black and White, C-41, and E-6. Pushing or pulling will cause a moderate color shift, but it's frequently the only way to get usable images from film that was significantly under or over exposed. Note that this is a different situation from film that's simply old — for advice there, see our entry on expired film.
Yes, we use cardboard mounts for slide film as a standard part of our 35mm Slide Film Developing service. We are unable to mount polyester-based slide film.
Yes, depending on the condition of the film, we can mount the slide film. We charge 25 cents per slide to mount. It is best to call ahead to inquire about this service.
Yes, we are able to develop your infrared film, however, you must put a note on your shipment and order notes stating that the film is infrared so that we will know to handle it appropriately.
We utilize Dip & Dunk processors and movie film processors.
No, please don't. Send the camera in whole and we'll open it here. Breaking the case open yourself risks exposing the film to light and ruining the pictures.
We can, but we need you to tell us what it is. Note the film type on your order — color negative, slide, black & white — along with the ISO you shot it at if you know it. If the cartridge is genuinely unidentifiable, let us know and we'll do our best to determine the process from the film itself.
It usually is. Latent images on undeveloped film hold up better than people expect, and we regularly pull recognizable pictures off rolls that sat in a drawer for forty years. Expect reduced contrast, color shifts, and heavy base fog, and expect that some frames won't come through at all. If the roll is a discontinued or historic type, see our service time note, as those take longer than standard processing.
We will not reproduce images that we deem to be pornographic, including genitalia, sex acts, or other explicit material.
It is a Federal crime to possess, transmit or reproduce child pornography. Our policy is to contact local law enforcement and provide copies of the images and all available account information if we receive images that appear to depict minors in sexually explicit manner (child pornography).
Yes, if you select scans from the ordering page, then you will be able to access scans of your film once it’s finished.
Scans are available on our website after your order is finished. Click the person icon in the upper right corner and go to your Galleries page where you will be able to download your images to your device. *Note: The first time you log in, you will need to reset your password in order to activate your account and access your galleries.
While your images remain in your Galleries for months after your order is completed, we'd strongly encourage you to download them to your own computer and back them up as soon as you get your notification, rather than treating the gallery as long-term storage.
Our standard scans are delivered as JPEGs. For specific resolutions and sizes, please check the specific film type’s ordering page. If you have a specific end use in mind, large prints, archival storage, restoration work, consider selecting a higher resolution.
Dwayne’s has an assortment of scanners, including Noritsu, Fuji Frontier, Kodak HR500, flatbed and movie film scanners. The type of scanner we use depends on the type of film being scanned and the resolution the customer selects.
Yes. Our scans receive standard color and density correction as part of the process, so what you download should look close to what the negative holds. Depending on the film type, Digital ICE particle/artifact removal is performed on the film as well.
Yes, our scan-only service is ordered the same way as processing. Select it from the Reprint Services page, then ship your negatives to us in the sleeves or pages they're already stored in.
Yes, if you submit your scans digitally to our print ordering service, we can make prints, but we do not retain your scans for long after transmission. The best value is to order prints at the same time that your film is developed.
If you select a 4x6 print, we will print your picture in the correct aspect ratio for your negative (which may be a 4x4 or 4x5 size for square negatives or disc film, respectively). A 5x7 print will be larger, but be aware that it will have some cropping of the image in order to fit the aspect ratio.
We offer both development and scanning of movie films. We develop E-6 films, as well as cross-processing of Kodak Vision3 ECN-2 film in our C-41 chemistry. Movie film that has already been developed can be sent in for scanning at any time.
We can develop and scan 8mm, Super 8, 16mm, and 35mm movie film. We utilize a Native 4K Scanner. We can handle reels from 50ft up to 1200ft. We can also splice multiple small reels into one, if desired. Just let us know with a note when you send in your order.
No, unfortunately Kodak ceased production of Kodachrome’s K-14 development chemicals over a decade ago, and we are unable to process this film.
No, we are not currently able to offer Ektachrome Type A or Type G processing.
No, unfortunately the chemistry required to process this type of film is no longer available.
We are able to offer cross-processing of Kodak Vision3 ECN-2 films in C-41 chemistry as long as the film was manufactured after May 2025 or does not have a Remjet layer. There are slight color and contrast differences, but this is easily removed during the scanning process.
Scans are delivered as digital video files. Our standard is H.264 .mp4 at HD (1080p); ProRes and other codecs are available on request. Because these movie files are considerably larger than still scans, we utilize WeTransfer for digital downloads rather than the online Galleries portal.
Most Super 8 and 8mm home movies were shot at 18 frames per second, while 16mm silent film standard is 16 frames per second with 16mm sound films standard at 24 frames per second. We scan at the film's native rate and deliver between 16 and 24 fps depending on the film, so motion looks the way it did on the projector rather than sped up or slowed down. If you know your camera was running at a different rate and you wish for a different capture speed, please note it with your order.
Our scanner has native 4K resolution, however, for Super 8 films, the effective resolution is lower. We output the files as high-quality digital video, and our standard is H.264 .mp4 at HD (1080p), however ProRes or other codecs are available on request. Super 8’s small frame means its actual picture detail sits near HD resolution, which is why we use 1080p as the default, but the scan captures excellent detail, dynamic range, and film character straight from the emulsion.
Yes, we are able to offer sound on certain types of movie films. Please call ahead to determine if this is available for your film as there are additional fees associated with this service.
Unfortunately we are unable to offer services for shrunken, brittle, or Vinegar Syndrome films. In special situations, such as for museums or other curator pieces, we may be able to assist in some film restoration, but you will need to reach out directly for more information.
Yes, our movie film passes through particle transfer rollers that remove dust, dirt, and loose debris from the film prior to scanning, but we do not offer wet cleaning options at this time.
We transfer material you shot yourself or that you have permission to duplicate, such as home movies, family films, and your own footage. For copyrighted material such as commercially produced films, we need a written copyright release from the rights holder before we can make a copy. By submitting film for transfer you're certifying that you hold the rights or have permission. The full terms are in our Terms & Conditions.
We treat every roll that comes through the lab with care, understanding that it is unique and can’t be remade. While we work very hard to ensure every roll is handled to the highest standard of quality, the nature of film processing can sometimes have unforeseen issues. Submitting film to us for processing constitutes agreement to our Limit of Liability, which is set out in full in our Terms & Conditions: in the event of complete loss or damage, the remedy is replacement with a like amount of unexposed film, or replacement processing. Incidental and consequential damages are excluded. If you're sending in film that's irreplaceable, we'd encourage you to send it in smaller batches rather than all at once.
We treat every roll that comes through the lab with care, understanding that it is unique and can’t be remade. While we work very hard to ensure every roll is handled to the highest standard of quality, the nature of film processing can sometimes have unforeseen issues. Submitting film to us for processing constitutes agreement to our Limit of Liability, which is set out in full in our Terms & Conditions: in the event of complete loss or damage, the remedy is replacement with a like amount of unexposed film, or replacement processing. Incidental and consequential damages are excluded. If you're sending in film that's irreplaceable, we'd encourage you to send it in smaller batches rather than all at once.
No. Our Limit of Liability doesn't extend to loss, damage, or delay caused by USPS, UPS, FedEx, or any other carrier, either on the way to us or on the way back. This is why we push tracking so hard, and it's often worth adding insurance when you ship it. Full terms are on our Terms & Conditions page.
Send it in and we'll try. Heat, moisture, and accidental light exposure all cause damage we can't reverse, but we frequently pull usable images off film that a customer had written off. Just be aware that processing is charged normally even if the results are poor, since the work involved is the same.
Traditional carry-on X-ray machines are generally safe for film rated ISO 800 and below, though repeated passes add up. The newer CT scanners now in many airports will fog film at any speed, sometimes after a single pass. If you're traveling with film, we'd recommend asking for a hand inspection at security rather than sending it through the machine.
While the roll may note that it has specific number of exposures it’s not uncommon for some frames to not show up for a variety of reasons, such as: Film Roll Loading Issues: Sometimes during the loading of the film into the camera a frame can be skipped or not fully exposed, leaving a blank space. This could happen if the film didn’t engage properly with the sprockets or if the roll was advanced too quickly, resulting in unexposed frames. Camera Malfunction: It's possible that the camera had an issue, like a malfunctioning shutter or winding mechanism, that resulted in certain frames not being exposed. Film Advance Problems: Occasionally, the film can slip or not advance properly, leading to frames being missed altogether. Not Enough Light for Exposure: A forgotten lens cap or a very dark setting will not provide enough light to expose the frame and thus this section of the film will appear blank. The same could occur if the ISO is not set correctly. Our standard practice is to upload every viable image we can recover from the negatives, even if the image is only partial or faint. For example, if only 30 of 36 expected images were uploaded to your Galleries, it would usually mean that the rest of the roll was blank.
Yes. Processing charges cover the chemistry, labor, and machine time required to develop the film, and that work is performed whether or not images appear. A blank roll almost always means the film was never exposed properly or the film was very old.
Push processing is a development technique that can sometimes improve old film. This involves either leaving the film in developer longer, or increasing the temperature. Push development is done incrementally, via settings called “stops”. Pushing a film one stop for every decade past expiration can sometimes yield better results, especially when developing Black and White film. If dealing with expired Color film, there will most likely be color shifts occurring, and push development could make this issue worse. For this reason, we would probably recommend developing expired Color film normally, and only utilizing push development with Black and White film.
Unless the film has been stored in a cool environment (refrigerator or freezer) then it is unlikely to yield good results. If you want to try it out, it is often recommended to overexpose expired film by a stop per decade, but this will not be a true solution to film that has experienced age-related issues.
No. Disc film was manufactured as color negative film, and the disc's shape requires special handling that we can only do in our C-41 machine, so black & white processing isn't available for disc film at all. Color development is our standard and only process for it.
Kodak’s TMAX 400 film is different from other black and white films, and the negatives often appear purple. This color hue does not affect the scanning/printing of the film and is normal. Likewise, Ilford Delta film sometimes appears blue, but this is normal.
These are Black and White types of films. Orthochromatic refers to the early Black and White film types that were more sensitive to blue light, but could not capture other colors correctly. Later on, Panchromatic films were designed and could capture nearly the full spectrum of light, making the Black and White film better represent the shades present in the image. Dwayne’s can process both film types.
Once we receive your film, in-lab service time is generally 12 business days, depending on the film type and volume of work in the lab at that time. Historic, antique, and discontinued film types will face extended processing times beyone our standard service. If you have questions, send us a message or call us and we will be happy to check on the order for you. When your order ships, we will email you a shipping notification from our shipping department.
We suggest using a padded bubble mailer or box such as the type you find at your local post office. Paper envelopes tend to tear open while in the postal system and your film could be lost. Also be sure to use tape to secure your package closed. If you are shipping with FedEx or UPS, we would suggest using a box. Be sure to place adequate packing inside the box and secure with tape. Be sure to include your order receipt or order number with your order when you mail it in to us.
Yes, the negatives are returned with the processed order. Unlike many labs that discard or destroy the negatives after processing, Dwayne’s Photo always returns the processed negatives to the customer.
Yes. We offer push and pull services for multiple types of film.
Yes – Pushing or pulling will result in a moderate color shift in your film. However, it is frequently the only way to get usable images from film that has been significantly under or over exposed.
Yes, we will print tastefully done nudes and various types of boudoir photography. We will not reproduce images that we deem to be simply pornographic.
Child Pornography – It is a Federal crime to possess, transmit or reproduce child pornography. Our policy is to contact local law enforcement and provide copies of the images and all available account information if we receive images that appear to depict minors in sexually explicit poses (child pornography).
We use Ilford developer for B&W film.
Yes. Currently, the only type of film that we offer cross processing on is E-6 slide film processed as C-41 color film.
126 film Look in the window in the center of the 126 cartridge, if you can see arrows pointing to the right >>>> your film has not been exposed (No pictures have been taken).
If the arrows are pointing to the left <<<< or you can see a number in the window or nothing at all, your film has been exposed. (Pictures have been taken).
Disc film If you cannot see a number in the small window of the disc
(No pictures have been taken).
If the small window has a number greater than 1 up to 15x your film has been exposed. (Pictures have been taken).
Returns Dwayne's does not allow returns of fresh film or other consumable photographic products. Apparel, accessories, and other merchandise may be returned for a refund as long as it is in its original condition.
Refunds Dwayne's does not issue refunds for processing services.
Our terms and conditions can be found by clicking here.
